Giving us feedback

If you have a suggestion, complaint or compliment, we would like to hear from you.  

You can provide feedback anonymously.

Ways to provide feedback

• Use our online feedback form to share feedback or submit a complaint.
• Email CustomerFeedback@usi.gov.au.
• Phone: 1300 857 536 between 8:30am and 4:30pm (Australian Central Standard Time), Monday to Friday (excluding national and South Australian public holidays).
• Write to the below address:
  
  Compliance Officer 
  Office of the Student Identifiers Registrar 
  C/- Department of Employment and Workplace Relations
  GPO Box 9828
  Adelaide SA 5001

Read our customer feedback policy for more information about how we manage feedback.

Provide feedback

Complaints about training

To make a complaint about the training, behaviour or administrative practices of an education or training provider, contact the National Training Complaints Hotline on 13 38 73 (select option 4).

Fraud allegations

For allegations of fraud or unlawful conduct by staff made in the use or administration of USI, email PolicyDataCompliance@usi.gov.au or write to:

The Compliance Officer
Office of the Student Identifiers Registrar
C/- Department of Employment and Workplace Relations
GPO Box 9828
Adelaide SA 5001

Online feedback form

Use the form below to submit feedback, compliments or complaints.