Contact us
Our contact centre is open between 8:30am and 4:30pm Australian Central Standard Time (ACST), Monday to Friday (excluding national and South Australian public holidays).
You can also get assistance by lodging an online Help Request which will be responded to by the USI team within 5 business days.
Before contacting us, try referring to:
If the above doesn't answer your questions, then call us for more help.
Call:
- USI on 1300 857 536 inside Australia.
- USI on +61 2 6218 0994 outside Australia.
- 1300 555 727 for those deaf, hard of hearing or with a speech impairment.
- 131 450 for the Translating and Interpreting Service (TIS National) if English isn’t your first or preferred language.
For any questions regarding your privacy, data and personal information - you can contact us or submit an enquiry.
Give feedback
We value your feedback to help us improve our services. If you have a comment, compliment or complaint, we want to hear them.
Data request
If you need information from us for research purposes, you can request certain data from us.