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Update your details

You can update your personal and contact details through the Student Portal.

What are personal and contact details? 

Personal details are first/middle/last name, preferred name, date of birth, country of birth, town/city of birth and gender.

Contact details include email, mobile. home phone and postal address.

Update personal details

We recommend that you use the same verifiable identification to create your USI, Tax File Number (TFN) and myGov account. If you update your personal details against your USI, make sure to also update your TFN and myGov account. Not doing so may create problems for students accessing Commonwealth financial assistance.

Follow the steps below to update your first/middle/last name or date of birth. You will need one form of verifiable identification.

  1. Visit the Student Portal.
  2. Agree to the terms and conditions and log in to your account.
  3. Select ‘Update Personal Details’.
  4. Select ‘Update’ on the field you wish to change (first name, last name, or date of birth).
  5. Enter your new first name, last name, or date of birth exactly as it appears on your form of verifiable identification.
  6. Select the form of verifiable identification and select ‘Next’.
  7. Enter verifiable identification details and select ‘Next’.

Your details are now updated, and you will receive a notification advising an update has been made. 

If your identification cannot be verified after 3 failed attempts, you can lodge a help request and attach a photo of your identification for our customer service team to action. Alternatively, you can call our contact centre on 1300 857 536 (inside Australia) or +61 2 6218 0994 (outside Australia).

Updates to more than one personal detail

If you need to change more than one personal detail e.g. first name and last name, please contact us on 1300 857 536 (inside Australia) or +61 2 6218 0994 (outside Australia).

Updates that do not require verifiable identification 

You do not need verifiable identification to update your preferred name, gender, country of birth or town/city of birth.

You can update these details on your USI account by:

  1. Visit the Student Portal.
  2. Agree to the terms and conditions and log in to your account.
  3. Select ‘Update Personal Details’.
  4. Update your preferred name, gender, country of birth or town/city of birth then select ‘Next’.

Your details are now updated, and you will receive a notification advising an update has been made.

Update your contact details

It is important that your contact details on your USI are current and correct, so we can keep you up to date.

Make sure you also speak to your education or training provider from the past 12 months about updating your details within their records.

Follow the steps below to update your email, mobile, home phone or postal address.

  1. Visit the Student Portal.
  2. Agree to the terms and conditions and log in to your account.
  3. Select ‘Update Contact Details’.
  4. Update the required information and select ‘Save’.

Need to update your details?

Log in to your USI account to update your details immediately.

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Acknowledgement of Country

We acknowledge the Traditional Owners and Custodians of Country throughout Australia and their continuing connections to land, sea and communities. We pay our respects to them, their cultures and their Elders; past, present and emerging.